- 1. Are your jewelry authentic?
- 2. I am looking for a brand or product that is not shown on your website. Do you carry it?
- 3. How do I contact JewelryInBag.com if I have a question?
- 4. What payment methods can I use at JewelryInBag.com?
- 5. How much does the shipping cost?
- 6. Will I be charged for sales tax?
- 7. Is it safe to use my credit card over the Internet?
- 8. I need my order shipped to a totally different person, in another city or country.
- 9. When will my order arrive?
- 10. What is your return policy?
- 11. How are JewelryInBag.com orders packaged?
- 12. How can I track the shipment ?
- 13. What's the currency used on JewelryInBag.com?
- 14. How come I havent received my refund yet?
- 15. Are your jewelry authentic?
- I am looking for a brand or product that is not shown on your website. Do you carry it?
- How do I contact JewelryInBag.com if I have a question?
- What payment methods can I use at JewelryInBag.com?
- How much does the shipping cost?
- Will I be charged for sales tax?
- Is it safe to use my credit card over the Internet?
- I need my order shipped to a totally different person, in another city or country.
- When will my order arrive?
- How are JewelryInBag.com orders packaged?
- How can I track the shipment ?
- What's the currency used on JewelryInBag.com?
- How come I havent received my refund yet?
Our jewelry are 100% authentic and come with a full authenticity guarantee. All of the jewelry we sell come with their original cases, cleaning cloth, papers of authenticity and a manufacturer's warranty. These are brand new, unworn, 100% authentic jewelry.
We carry the most famous designer names and we usually have the latest and previous collections. If you are looking for a particular style from a past collection or of a brand not listed, ask us.
You can reach our Customer Service at firstname.lastname@example.org.
DO NOT RETURN YOUR JEWELRY TO THIS ADDRESS. CONTACT US FIRST.
JewelryInBag.com accepts Paypal payment methods. Some payment methods are limited based on which country the order is being shipped to, to find out more please login to your account or contact us.
We offer Free Shipping for international orders for all items
JewelryInBag do not add any taxes and/or customs duties to our posted prices. Please check with your local authorities whether any additional taxes and/or customs duties are applicable on your jewelry.
JewelryInBag.com uses the latest Internet security technology to protect your credit card information—the Secure Socket Layer system(SSL). This system is compatible with all web browsers and ensures that your credit card number is protected and cannot be viewed by outside parties. We also have HackerSafe seal and VeriSign security.
For an increased security, we usually do not accept online orders with a shipping address in a different city or country than where the card is issued.
Pending - Once you have made a payment with your credit card (Visa) or with Paypal, your order is placed in Pending Status. Someone from JewelryInBag.com will review your order and verify that your credit card information is valid and that the shipping address you provided matches the address that the credit card statements are sent to. Once your order has been verified by someone at JewelryInBag.com your order will be elevated to the next status. This process takes 1 business days.
Processing - Your order has now been approved and we will now attempt to fill your order. This process can take up to 1 business day to complete. Once we have filled your order, the status will be elevated again.
Awaiting Tracking - We have processed the batch of orders that yours was in and sent it to the warehouse for shipping. The warehouse then replies to us within 8 business days with the tracking information and once we receive that we will update the status of your order to "Shipped".
Shipped - At this point your order has been shipped and you have been provided with a tracking number. You can track your package at www.UPS.com. Shipping can take up to 2 business days to arrive.
In total that is up to 12 business days from the time we receive payment untill it arrives at your shipping destination. However most of our customers receive their merchandise much earlier, typically in 7 days.
Jewelry are delicate article so we put our efforts to package them to not be damaged while traveling. Every article comes with its original case, usually a hard case, sometimes a soft bag, and with a microfiber cloth to clean them. Occasionally, other gifts are included in the shipments.
As soon as we receive a tracking number from our shipping carrier, we will immediately add that information to your order as well as email it to you. Remember, we will not receive this information untill your order has arrived within your continent, Please be patient.
We only accept US currency payments.
We process all refunds within 24 hours. If you paid using paypal, all refunds are immediate and you should see them in your account. If you still have problems, we will provide you with a reference number so you can contact paypal and ask them how come they have not credited your account yet.
If you paid using credit card, refunds are not instant. All Visa transactions are processed monday through friday, at 12:00am EST. Once your refund has been processed by Visa, your issuing bank must accept the refund, then post the funds to your account. If it has been longer then 5 business days, and the funds are still not showing on your credit card, please contact us and we will provide you with the transaction ID so that you can contact your issuing bank and inquire about the funds.
Our customer service representatives are here to work with you. We will always assist you in anyway possible to resolve any issue.